Exchange requests must be made within 7 days of delivery.
- Items must be unworn, unwashed, unused and in original condition.
- Original tags and packaging must remain intact.
- If you receive a wrong or defective item, contact us promptly and RAVELDEN will arrange the appropriate replacement.
- For size exchanges, return and re-delivery charges may apply.
- Sale or promotional items are exchangeable only if defective or incorrect, unless stated otherwise on the product page.
- Items damaged through wear, washing, misuse or alteration are not eligible for exchange.
Before sending any item back, contact us at raveldenofficial@gmail.com with your order number and reason for exchange. Do not send returns without confirmation.
Any refund, where specifically approved, will be handled according to the original order circumstances and applicable payment method.